In using this website you are deemed to have read and agreed to the following Terms and Conditions.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s Terms and Conditions. "The Company", “Ourselves”, “We” and "Us", refers to GardensOnline Shopping Pty Ltd. The “site” or “website” refers to GardensOnline.com.au.
All terms refer to both the shopping process and any general information provided on the website. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to the same.
Disclaimer
The information and material contained on this site is believed to be current and accurate, it is provided by GardensOnline on an "as is" basis.
It is your responsibility to assess and verify the accuracy, completeness and reliability of the information on this website and to seek professional advice where necessary.
GardensOnline Shopping Pty Ltd, its directors and associates will under no circumstances, be liable for any damages resulting from the use of, or reliance, of material or information on this website or provided through this website via email, or any other loss or damage arising from the use of this site, including but not limited to direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and third party claims.
The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its directors and associates against any loss or damage, in whatever manner, howsoever caused.
Privacy Statement
We are committed to protecting your privacy. Information collected from you is used to fulfill your order and/or for Frequent Flower Club members to receive special offers. We do not sell, trade or rent your personal information to any third party.
We will only send emails in connection with the provision of agreed services and products.
Statistical Website Traffic Analysis
We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.
Copyright
All content included on this site, such as text, graphics, logos, button icons, images, and software, are the property GardensOnline Shopping Pty Limited ABN 70 089 369 086 or its content suppliers and protected by Australian and international copyright laws.
The compilation (meaning the collection, arrangement and assembly) of all content on this site is the exclusive property of GardensOnline Shopping Pty Limited and protected by Australian and international copyright laws. All software used on this site is the property of GardensOnline Shopping Pty Limited or its software suppliers and protected by Australian and international copyright laws. The content and software on this site may be used as a shopping and reference resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance of the content on this site is strictly prohibited unless authorised in writing.
Unsolicited Images
We are unable to accept images from third parties that are confidential or proprietary. If you do not wish your image to be used on the site please do not send it to us.
Any unsolicited images submitted to GardensOnline become the property of GardensOnline for use within the website without any obligation to compensate the supplier. This will apply even if the photo comes with a statement as to confidentiality contrary to these terms of use.
Communication
For all contact details please refer to our Contact Us page.
The Shopping Process
Prices and GST
All prices quoted on the website are in Australian dollars A$ and include GST
Payment
Items can be purchased using Credit Cards (MasterCard and Visa), PayPal or by Cheque.
Orders will only be dispatched once payment has been received and authorised.
Reimbursement / Refunds
Refunds for damaged goods, goods lost in transit or out of stock will be made in full to the original payment method e.g. credit card or PayPal.
Refund requests for goods purchased but not yet despatched due to change of mind or error in making multiple purchases will incur transaction cancellation fees (detailed below).
If on receipt of goods the customer changes their mind and requests to return the goods for a refund then the customer will be responsible for postage or courier costs and ensuring the goods arrive at GardensOnline in a saleable condition. At this point a refund will be made less the refund cancellation fees.
Refunds incur the transaction fees of the original payment method plus GardensOnline refund fees:-
- Credit Cards - 1.3% of original transaction
- PayPal 2.26% of original transaction + $0.30 per transaction
- plus GardensOnline refund administration fee of $4.50 per transaction.
We are only able to reimburse the credit card that was used in the initial transaction.
Delivery Details
It is your responsibility to ensure that all your delivery details have been entered correctly. We cannot be held responsible for entry of unclear or incorrect delivery information. You will be responsible for any subsequent redelivery costs.
Cancellation Policy
Orders cancelled giving sufficient time for the shipment to be stopped will be credited to the credit card used in the initial purchase or the cheque refunded less cancellation fees.
Returned or damaged goods
We guarantee to replace, exchange or refund any goods that are delivered to you damaged or faulty. This guarantee requires you to inform us immediately of the problem along with provision of a photograph showing the damage. Shipping costs for returned goods are the responsibility of the supplier.
Incorrectly described goods
We guarantee to exchange or refund any goods that do not match the description on our website. This guarantee requires you to inform us immediately of the problem. Shipping costs for returned goods are the responsibility of the supplier.
Goods that cannot be returned
Products that have been used or products that are unused but you have subsequently decided you don’t want, cannot be returned.
Product Warranties
All non-live products that we sell are covered by the manufacturer's warranty. Once the goods have been supplied in a satisfactory condition, the manufacturer's warranties and guarantees apply. Any problems with the product should then be taken up with the manufacturer.